Solução completa de Whatsapp Corporativo, com atendimento automatizado

Have a total management of all the service of your company. Use the platform most chosen by Brazilians!

COMPLETE SYSTEM

An Omnichannel solution that offers video, voice and chat.

WhatsApp Business API is a solution developed by Facebook to scale service through the WhatsApp channel.

The WhatsApp API integrates Calliope with the most popular messenger in the country, enabling calls on the platform without the risk of blocking.

Customer Portal

With a simple, intuitive and complete platform, the agent interacts with chats objectively and with all the resources to simplify and streamline the service.

  • Messages and audios
  • Images and documents
  • Predefined messages
  • Protocol service
  • Service history
  • Private groups
  • Agent script
  • Transfer of attendance

Service performance

The report consolidates all service information, such as average response time, open, completed conversations and more.

  • Total conversations
  • Open conversations
  • Number of messages
  • Busiest day
  • Average response time
  • Average initial response time

Conversation history

Complete control of the conversations of all your agents.

  • Dozens of filters
  • Real-time preview 

Live Chat

Integrate the service through your website and distribute it to your Call Center agents.

  • Chat Bot - Automatic answering menu
  • Intelligent distribution

settings

Have all the autonomy of service via chat of your agents in your browser:

  • Automatic messaging
  • Distribution scheme
  • Opening hours
  • Technical notices

Satisfaction survey

Follow closely the opinion of customers on the service of their agents.

  • Total autonomy in the creation of the research
  • Automatic upload
  • Full reports
  • Search by department or type of service

Functionalities

  • Message distribution queues
  • Protocol service
  • Service script
  • Conversation history
  • Chat Bot - Automatic answering menu
  • Multiple agents
  • Full control of the manager
  • Active and receptive service
  • Satisfaction survey
  • Private groups
  • Images, videos, audios and documents
  • Agent performance
  • Integrations
  • Graphs and reports
  • Automatic messaging
  • Service performance
  • Real-time monitoring dashboard

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